FAQ

Do you pay for ideas/designs?

Only original ideas are paid for.

What payment methods do you accept?

We accept Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro and Paypal. Sorry we do not accept checks or money orders.

When will I receive my order?

Orders ship out in about 1-2 business days and will be there 2-4 days after. We'll e-mail you a tracking number when it ships (check your spam folder). For international orders, it can take 1-4 weeks to get there. It has been shipped. And will get there soon.

Do you offer free shipping?

We offer free standard shipping for orders of 150 or more./ We do not offer free shipping.

What if I have not received my order yet?

Please wait 1 business day to receive your tracking number (check your spam box). If you have not yet received it via email, please contact us for the tracking number. If it has been over 2 weeks since you received tracking number for your order, please contact our customer support. (support@fatowltees.com)

I made a mistake in my order, what should I do now?

Please contact our customer support(support@fatowltees.com). We can make changes within 90 minutes of placing an order. After that, we offer returns and exchanges.

I bought the shirt last week and now it's on sale.

Unfortunately, we can't provide a partial refund for an item that goes on sale after you purchased it. To be notified of when item goes on sale, you can follow us on Facebook and subscribe to our e-mail newsletter.

Who designs the FATOWLTEES shirts?

Our graphics get inspired by the outter space. The best ideas go to our desk and our web afterwards.

How do I return/exchange item?

If you are unsatisfied with our products in your order, you may return any unwashed and unworn item for a full refund less shipping charges within 30 days of purchase. Products under "DOPRODEJ...etc." category can be sent in for a refund or exchange. For more information, contact us on support@fatowltees.com.

Why was I charged a customs fee, when taking the package?

International orders may be subject to customs fees. This is unfortunately issue due to overseas ordering. Check with your local laws regarding any taxes or fees. Europe (except Albania...etc.) is free of charge. We can't ship you package as a gift!

Do you offer Gift Cards?

Of course! If you don´t know right size, or just can't decide on the perfect Fatowltees, you can purchase a gift card! Gift cards never expire! You may not purchase a gift card with a coupon code, they must be purchased at full price. We offer gift cards in the following increments: $25.00, $50.00, $75.00 and $100.00.

Why is nobody replying to my emails?

Please check your spam box as we always answer all FATOWLTEES.com related questions within 24 hours (except weekends and holidays).

What fabrics and inks do you use?

We print all of our designs on high-quality blank shirts. They are made of 100% Heavy Jersey 100% semi-combed Ringspun cotton. We use only waterbased inks.




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